Pharmacy Trade Relations

This section of our Web site is intended to provide information to our wholesale and retail customers in the United States.

Effective January 2, 2003, Eisai Inc. assumed U.S. trade distribution of Aricept® (donepezil hydrochloride tablets) from Pfizer Inc.

Effective December 29, 2003, Eisai Inc. assumed U.S. distribution responsibilities for Aciphex® (rabeprazole sodium) from Janssen Pharmaceutica, Inc. affiliate JOM Pharmaceutical Services.

Eisai's human health care mission puts patients and their families - your customers - first. Eisai's management of Customer Service, Contracts and Chargeback Administration, Warehouse Distribution, Accounts Receivables, and Returns and Recall Processing means that we have established a direct service relationship to benefit both you and your customers. Eisai is dedicated to continually streamlining the product fulfillment process to enhance customer service and strengthen our trade partnerships with our customers.

Below are Eisai Inc.'s Product Price Lists and Sales and Returns Policies as well as guidance about who to contact regarding specific types of inquiries.


Customer Service

For customer service-related issues, including status confirmation of a current order or backorder, policies and credits for return goods, or information on a shipment, contact:

Eisai Inc.
Customer Service
100 Tice Blvd.
Woodcliff Lake, NJ 07677

Phone: 888-347-2448

For all other inquiries, contact a member of Eisai's corporate trade team:

Sean Spears
Senior Director, Pharmacy and Trade Relations
Eisai Inc.
100 Tice Blvd.
Woodcliff Lake, NJ 07677
Phone: 201-746-2802

Eisai Inc. hhc Pharmacy Recognition Award

Pharmacists play a very important role in the Eisai mission by ensuring that patients and caregivers receive appropriate medications and counseling regarding treatment. Pharmacists are an informed, respected community-based health care resource. Eisai treats them as strategic and accessible partners and customers in the delivery of quality health care, and we share a common mission - to improve the lives of patients and their families.

In recognition of the contribution that pharmacists make to healthcare and their important commitment to patients, Eisai, in conjunction with Drug Topics, developed the human health care Pharmacy Recognition Award. The award was established to recognize pharmacists who work in their communities to provide quality care and improve the lives of Alzheimer's patients and their loved ones.

Eisai and Drug Topics recognize three pharmacists annually who have implemented initiatives that have enhanced the quality of care of Alzheimer's patients - either directly or indirectly - or have improved the competencies of caregivers or health care providers. Nominations are solicited annually from late fall until summer. Winners are announced and the awards are presented in November (Alzheimer's Awareness Month).

Pharmacy Programs & Projects Supported by Eisai Inc.

Pharmacists play a very important role in the Eisai mission by ensuring that patients and caregivers receive the appropriate disease information, therapy and counseling regarding treatment. Pharmacists are an informed, respected community-based health care resource. Eisai considers pharmacists as strategic and accessible partners and customers in the delivery of quality health care, and we share a common mission - to improve the lives of patients and their families.